Frequently Asked Questions

  • What's the difference between tankless and standard water heaters?

    Tankless water heaters heat water on demand and never run out, while standard tank heaters store a set amount of hot water. Tankless models are more energy-efficient and last longer, but have a higher upfront cost. At The Neighborly Plumber, we install Navien tankless systems and Rheem standard water heaters based on your home's needs.

  • How do I know if my water line needs replacement?

    Signs include persistent low water pressure, discolored water, damp spots in your yard, or unexplained spikes in your water bill. Aging galvanized pipes or visible corrosion also indicate replacement may be needed. Our team uses minimally disruptive methods to restore reliable water flow throughout your Kennesaw or neighboring areas home.

  • When should you schedule a sewer line inspection?

    Schedule an inspection if you notice frequent backups, slow drains throughout the house, gurgling sounds, or persistent sewer odors. Older homes or properties with mature tree roots should also consider proactive inspections. At The Neighborly Plumber, we focus exclusively on sewer systems, not septic work.

  • Can a smart water sensor really prevent flooding?

    Yes, smart sensors like the Moen Flo system detect leaks early and can automatically shut off your water supply before major flooding occurs. They monitor flow rates 24/7 and alert you to unusual activity. At The Neighborly Plumber, we install Moen Flo sensors to help protect Kennesaw and the surrounding cities homes from costly water damage.

  • What causes a water heater to stop heating properly?

    Common causes include sediment buildup in the tank, a faulty heating element or thermostat, or a malfunctioning pilot light on gas models. Tankless units may have mineral scale or sensor issues. Regular maintenance and timely repairs can extend your water heater's lifespan and restore performance.

  • How often should drains be professionally cleaned?

    Most homes benefit from professional drain cleaning every 18 to 24 months to prevent buildup and clogs. Homes with older pipes, heavy use, or frequent slow drains may need annual service. Routine maintenance helps avoid costly backups and keeps your plumbing system running smoothly.

  • What's the biggest mistake homeowners make with plumbing emergencies?

    Many wait too long to call a professional, allowing small leaks or clogs to escalate into major damage. Others attempt DIY fixes that worsen the problem or violate code. At The Neighborly Plumber, we offer 24/7 emergency service to address burst pipes, sewer backups, and water heater failures immediately.

  • Do preventive maintenance plans actually save money?

    Yes, preventive maintenance identifies small issues before they become expensive repairs or replacements. Regular inspections extend the lifespan of your plumbing system and improve efficiency. At The Neighborly Plumber, we offer customizable maintenance plans tailored to your home's specific needs and usage.

  • Why do plumbers use flat-rate pricing instead of hourly?

    Flat-rate pricing provides transparent, upfront costs with no surprises based on how long a job takes. You know the total price before work begins, which builds trust and eliminates billing disputes. At The Neighborly Plumber, we use flat-rate pricing on every service for complete transparency.

  • What brands do experienced plumbers recommend for fixtures?

    Trusted brands include Delta for faucets, American Standard and Polar for toilets, Navien for tankless water heaters, and Rheem for standard tank models. These manufacturers offer reliable performance, widely available parts, and strong warranties. At The Neighborly Plumber, we install these brands because they deliver lasting value for homeowners.

  • Can a plumber install both overmount and undermount sinks?

    Yes, but undermount installations require more advanced skill and proper countertop support. Not all local plumbers specialize in both methods. At The Neighborly Plumber, we're experienced in both remounting and undermount kitchen sink installations, ensuring a secure, watertight fit every time.

  • Is financing available for major plumbing repairs?

    Yes, many plumbing companies offer financing to help manage the cost of water heater replacements, sewer line work, or emergency repairs. At The Neighborly Plumber, we provide financing options through WiseTack, making it easier for Kennesaw homeowners to address urgent plumbing needs without delay.